Careers at LINECO
The Line Construction Benefit Fund (LINECO) was formed in 1963 to provide the hard working members of the International Brotherhood of Electrical Workers (IBEW) and National Electrical Contractors Association (NECA) outside electrical construction industry with a comprehensive benefit package. Our Fund Office is located in Lombard, Illinois (I-88 / I-355 Corridor).
LINECO understands the importance of teamwork and the responsibility to assist our members and their families in times of need with an exceptional benefits package. We are committed to providing Best In Class Service.
Join our team where benefits, teamwork, and opportunities meet!
See below to view current open job positions at LINECO. Click the position title for full details.
Open Positions
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Member Service Representative (Health Insurance)
Member Service Representative (Healthcare Benefits)
Our Member Services Team is the front line to our members here at LINECO. They provide a personalized member experience every day. As part of the Member Services Team, the Member Services Representative is responsible for handling incoming phone calls in order to assist Fund members and healthcare providers. You will provide comprehensive benefits support and ensure a high-touch experience for each LINECO Fund member and their dependents. You are the voice of LINECO to our Fund members and healthcare providers.
This is a full time hourly position, the hourly range for this role is $21.00 to $24.00 depending on level of experience.
You're excited about this opportunity because you will...
- Accurately identify caller's needs
- Conduct research and assist members and providers with issue resolution
- Communicate clearly and effectively to members and providers with focus on empathy and professionalism
- Multi-task with numerous customer service computer screens
- Document call information accurately and appropriatelyMeet service goals and adhere to assigned schedules to ensure our members are assisted in a timely fashion
- Meet service goals and adhere to assigned schedules to ensure our members are assisted in a timely fashion
- Work well with others within the framework of the customer service team
- Proactively monitor, identify, and communicate gaps and issues that may impact members and providers
- 90% of daily work time will be on the phone assisting members
We're excited about you because...
- 1+ years of medical insurance customer service experience
- Data entry and/or typing experience, at least 35 WPM
- Strong interpersonal, verbal and written communication skills including speaking with clarity and concision, a courteous and professional tone, active listening, and ability to build trust and rapport
- Analytical and organizational skills and independent decision-making skills
- Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time - standing desks are provided
- Commitment to providing the highest level of customer service through the right mix of empathy, professionalism, and integrity
Stand out from the crowd - skills highly welcomed, but not required...
- Experience working with medical terminology, Medicare, and union bargained benefits
- Experience working with Google Suite, Microsoft Office Suite, claims processing software, provider portals, and customer service software a plus
- Proven ability to learn quickly and adapt to change
- Spanish speaking skills are welcomed, but not required for this role
You'll love working with us because...
- We are a hard working, mission driven organization who prides ourselves on providing quality service to our members
- We are people-centric. Our team consists of employees with long tenures, and we foster engagement and appreciation with our employees
- We are humble, compassionate, and empathetic and let this guide our mission and values
- Very strong benefits package, which includes medical coverage, dental, vision, prescription drug, disability, and pension plans, and annuity plan for retirement
- Competitive salaries/hourly rates, referral and spot bonuses when applicable
- Comprehensive time-off plan including vacation, sick, and personal (PLAWA) time
- Commaborative, team oriented work environment with Hybrid schedule (following new hire training period)
- Fun and engaging culture driven by our employee committee with monthly activities
To apply:
Submit Resume & Cover Letter to
careers@lineco.org -
Subrogration Specialist
Subrogation Specialist
Our Member Special Services Team comprises our Enrollment, Coordination of Benefits (COB), Medicare, Disability, and Subrogation departments who are integral to our success. As part of the Subrogation department, the Subrogation Specialist will be responsible for investigating insurance claims to identify third parties liable for damages, gathering evidence, and recovering funds on behalf of LINECO. Reporting to the Manager Special Member Services, you will focus on assessing liability, negotiating settlements with the at-fault party or their insurer, documenting claims, and coordinating with legal teams.
This is a full time hourly position, the hourly range for this role is $26.00 to $29.00 depending on level of experience.
You're excited about this opportunity because you will...
- Ability to identify, investigate and gather information from a variety of sources
- Examine claim files, gather evidence to determine if a third party is responsible for an insurance loss, and manage the claim investigative process in a timely manner
- Use established guidelines and techniques such as conflict resolution, quality and effectiveness to respond to all inquires
- Assist in the recovery of over payments for duplicate coverage, worker’s compensation, and no-fault claims from the at-fault party or their insurance carrier to reimburse LINECO for claims paid
- Maintain detailed records of investigations, findings, and settlement activities within the claims system
- Engage in negotiations with responsible parties or their legal representatives to reach favorable settlement agreements
- Coordinate with clients, other adjusters, legal teams, and third parties to ensure smooth communication and case management
- Adhere to industry regulations, such as HIPAA, and company policies and procedures
- Report status of all open claims to supervisor as needed
We're excited about you because...
- 2 - 3 years of personal injury paralegal experience strongly preferred
- 2-3 years of subrogation experience in a fast-paced environment and health and welfare funds
- High School Degree / Associates Degree
- Thorough knowledge of all types of auto subrogation claims including but not limited to personal auto, medical payments, personal injury protection, homeowner and medical malpractice
- Experience working with medical terminology, attorneys, third party insurance providers, Medicare and union-bargained benefits
- Exceptional attention to detail for accurate investigations and record-keeping
- Excellent interpersonal and communication skills, with the ability to build rapport and trust
- Strong analytical, organizational, time management, and multi-tasking skills in a fast-paced environment
- Ability to quickly adapt and shift priorities based on changing demands
- Knowledge of insurance policies, laws, regulations, and industry practices
- Proficiency with Google Suite, Microsoft Office, claims processing systems, and customer service software
You'll love working with us because...
- We are a hard working, mission driven organization who prides ourselves on providing quality service to our members
- We are people-centric. Our team consists of employees with long tenures, and we foster engagement and appreciation with our employees
- We are humble, compassionate, and empathetic and let this guide our mission and values
- Very strong benefits package, which includes medical coverage, dental, vision, prescription drug, disability, and pension plans, and annuity plan for retirement
- Competitive salaries/hourly rates, referral and spot bonuses when applicable
- Comprehensive time-off plan including vacation, sick, and personal (PLAWA) time
- Commaborative, team oriented work environment with Hybrid schedule (following new hire training period)
- Fun and engaging culture driven by our employee committee with monthly activities
To apply:
Submit Resume & Cover Letter to
careers@lineco.org -
Medical Claims Processor
Medical Claims Processor
Our Claims Team is a vital part of our organization here at LINECO. They are responsible for the insurance claims process, verifying coverage, assessing claim details, and facilitating the payment or resolution of claims. As part of the Claims Team, the Claims Processor is responsible for processing both electronic and paper medical, dental and Health Reimbursement Account (HRA) claims in a professional and objective manner based on LINECO’s benefits plan. You are crucial for ensuring our claims are handled efficiently, accurately, and fairly.
This is a full-time, hourly (non-exempt) position, the hourly range for this role is $25.00 to $27.00 depending on level of experience.
You're excited about this opportunity because you will...
- Analyze insurance medical, dental, and HRA claims for accuracy, completeness, and adherence to LINECO benefits plan and guidelines
- Accurately input claims information into the claims processing software program
- Interact with claimants, policyholders, and other parties to gather information, conduct research, answer questions, and resolve issues
- Maintain detailed records of claims activity and processing steps
- Determine the validity of claims and process them for payment or denial
- Ensure that claims are processed in accordance with relevant regulations and company policies
- Identify and resolve discrepancies or issues related to claims
- Work well with others within the framework of the claims processing team.
- Have the ability to spend around 95% of your daily work time on a computer and within the claims processing software programs
We're excited about you because...
- High school diploma OR GED
- 1+ years medical and dental claims processing experience
- At least 1 year of Blue Cross/Blue Shield medical insurance claims processing experience.
- Experience working with dental inquiries, medical terminology, prescription drug protocol, Medicare, union bargained benefits and Health Reimbursement Arrangement (HRA) regulations.
- Data entry and/or typing experience, at least 40 WPM.
- Proficiency in using computer systems, databases, and other relevant software
- Strong Interpersonal, verbal and written communication skills.
- Strong analytical and organizational skills and independent decision-making skills with the ability to learn quickly and adapt to change.
- Ability to spend approximately 95% of the scheduled time on a computer according to business needs and sit for long periods of time (standing desks are provided)
- Experience with working with Googel Suite, Microsoft Office Suite, and claims processing software.
You'll love working with us because...
- We are a hard working, mission driven organization who prides ourselves on providing quality service to our members
- We are people-centric. Our team consists of employees with long tenures, and we foster engagement and appreciation with our employees
- We are humble, compassionate, and empathetic and let this guide our mission and values
- Very strong benefits package, which includes medical coverage, dental, vision, prescription drug, disability, and pension plans, and annuity plan for retirement
- Competitive salaries/hourly rates, referral and spot bonuses when applicable
- Comprehensive time-off plan including vacation, sick, and personal (PLAWA) time
- Commaborative, team oriented work environment with Hybrid schedule (following new hire training period)
- Fun and engaging culture driven by our employee committee with monthly activities
To apply:
Submit Resume & Cover Letter to
careers@lineco.org -
Communications Manager
Communications Manager
Our Management Team is critical to our success at LINECO. They oversee our day-to-day operations and the strategic direction of the business to ensure we are operating effectively and efficiently. They are responsible for motivating employees, setting long-term goals, and guiding the company towards success while. As part of the Management Team, the Communications Manager is responsible for building and executing LINECO’s internal and external communication strategies. You will help us communicate better with our members through the LINECO newsletter and website as well as other content to ensure they understand and utilize our benefits.
This is a full time salaried position, the salary range for this role is $95k to $125k depending on level of experience.
You're excited about this opportunity because you will...
- Develop communication strategies by creating a comprehensive communication plans that aligns with the LINECO’s goals, including identifying key messages for our members (plan changes, preventive, health & wellness, etc)
- Evaluate, select, and implement member engagement and email marketing software for LINECO
- Create and deploy content including website copy, blog posts, social media updates (LinkedIn), newsletters, marketing materials, and targeted benefits information
- Working with HR on internal communications to ensure employees are informed about company news, changes, and strategies through various channels.
- Ensure brand consistency by maintaining consistent messaging and branding across all communication platforms
- Foster stakeholder relationships by building and maintaining positive relationships with key stakeholders, including employees, leadership, members, and the public
- Have expertise in various e-mail and text messaging campaigns and digital distribution platforms specifically related to employee engagement, benefits, and wellness
- Evaluate communication effectiveness by tracking metrics and measuring success of communication efforts with our members and making adjustments as needed
We're excited about you because...
- Bachelor's degree with a strong background in communications with a minimum of 3-8 years of experience
- Background in marketing, public relations, or a related field
- Excellent written and verbal communication, including public speaking and presentation skills
- Ability to develop, implement, and deploy effective communication strategies to members of a group health plan
- Ability to analyze data and metrics to assess the effectiveness of communication campaigns
- Solid understanding of digital communication including social media, website management, and other digital communication tools
- Ability to build and maintain relationships with a variety of stakeholders
- Ability to manage multiple projects and deadlines effectively
- Ability to develop innovative, creative, and engaging communication content
- Ability to adapt to changing situations and communication needs
Stand out from the crowd - skills highly welcomed, but not required...
- Experience in group health plan and/or insurance communications
- Strong knowledge of relevant laws, regulations and industry standards including but not limited to HIPAA, PHI, and health insurance
- Ability to lead and manage teams, delegate tasks, and work well with others
- Ability to handle crises effectively and minimize damage
You'll love working with us because...
- We are a hard working, mission driven organization who prides ourselves on providing quality service to our members
- We are people-centric. Our team consists of employees with long tenures, and we foster engagement and appreciation with our employees
- We are humble, compassionate, and empathetic and let this guide our mission and values
- Very strong benefits package, which includes medical coverage, dental, vision, prescription drug, disability, and pension plans, and annuity plan for retirement
- Competitive salaries/hourly rates, referral and spot bonuses when applicable
- Comprehensive time-off plan including vacation, sick, and personal (PLAWA) time
- Commaborative, team oriented work environment with Hybrid schedule (following new hire training period)
- Fun and engaging culture driven by our employee committee with monthly activities
To apply:
Submit Resume & Cover Letter to
careers@lineco.org