Careers at LINECO
The Line Construction Benefit Fund (LINECO) was formed in 1963 to provide the hard working members of the International Brotherhood of Electrical Workers (IBEW) and National Electrical Contractors Association (NECA) outside electrical construction industry with a comprehensive benefit package. Our Fund Office is located in Lombard, Illinois (I-88 / I-355 Corridor).
LINECO understands the importance of teamwork and the responsibility to assist our members and their families in times of need with an exceptional benefits package. We are committed to providing Best In Class Service.
Join our team where benefits, teamwork, and opportunities meet!
See below to view current open job positions at LINECO. Click the position title for full details.
Open Positions
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Member Service Representative (Health Insurance)
Member Service Representative (Healthcare Benefits)
Our Member Services Team is the front line to our members here at LINECO. They provide a personalized member experience every day. As part of the Member Services Team, the Member Services Representative is responsible for handling incoming phone calls in order to assist Fund members and healthcare providers. You will provide comprehensive benefits support and ensure a high-touch experience for each LINECO Fund member and their dependents. You are the voice of LINECO to our Fund members and healthcare providers.
This is a full time hourly position, the hourly range for this role is $21.00 to $24.00 depending on level of experience.
You're excited about this opportunity because you will...
- Accurately identify caller's needs
- Conduct research and assist members and providers with issue resolution
- Communicate clearly and effectively to members and providers with focus on empathy and professionalism
- Multi-task with numerous customer service computer screens
- Document call information accurately and appropriatelyMeet service goals and adhere to assigned schedules to ensure our members are assisted in a timely fashion
- Meet service goals and adhere to assigned schedules to ensure our members are assisted in a timely fashion
- Work well with others within the framework of the customer service team
- Proactively monitor, identify, and communicate gaps and issues that may impact members and providers
- 90% of daily work time will be on the phone assisting members
We're excited about you because...
- 1+ years of medical insurance customer service experience
- Data entry and/or typing experience, at least 35 WPM
- Strong interpersonal, verbal and written communication skills including speaking with clarity and concision, a courteous and professional tone, active listening, and ability to build trust and rapport
- Analytical and organizational skills and independent decision-making skills
- Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time - standing desks are provided
- Commitment to providing the highest level of customer service through the right mix of empathy, professionalism, and integrity
Stand out from the crowd - skills highly welcomed, but not required...
- Experience working with medical terminology, Medicare, and union bargained benefits
- Experience working with Google Suite, Microsoft Office Suite, claims processing software, provider portals, and customer service software a plus
- Proven ability to learn quickly and adapt to change
- Spanish speaking skills are welcomed, but not required for this role
You'll love working with us because...
- We are a hard working, mission driven organization who prides ourselves on providing quality service to our members
- We are people-centric. Our team consists of employees with long tenures, and we foster engagement and appreciation with our employees
- We are humble, compassionate, and empathetic and let this guide our mission and values
- Very strong benefits package, which includes medical coverage, dental, vision, prescription drug, disability, and pension plans, and annuity plan for retirement
- Competitive salaries/hourly rates, referral and spot bonuses when applicable
- Comprehensive time-off plan including vacation, sick, and personal (PLAWA) time
- Commaborative, team oriented work environment with Hybrid schedule (following new hire training period)
- Fun and engaging culture driven by our employee committee with monthly activities
To apply:
Submit Resume & Cover Letter to
careers@lineco.org -
Medical Claims Processor
Medical Claims Processor
Our Claims Team is a vital part of our organization here at LINECO. They are responsible for the insurance claims process, verifying coverage, assessing claim details, and facilitating the payment or resolution of claims. As part of the Claims Team, the Claims Processor is responsible for processing both electronic and paper medical, dental and Health Reimbursement Account (HRA) claims in a professional and objective manner based on LINECO’s benefits plan. You are crucial for ensuring our claims are handled efficiently, accurately, and fairly.
This is a full-time, hourly (non-exempt) position, the hourly range for this role is $25.00 to $27.00 depending on level of experience.
You're excited about this opportunity because you will...
- Analyze insurance medical, dental, and HRA claims for accuracy, completeness, and adherence to LINECO benefits plan and guidelines
- Accurately input claims information into the claims processing software program
- Interact with claimants, policyholders, and other parties to gather information, conduct research, answer questions, and resolve issues
- Maintain detailed records of claims activity and processing steps
- Determine the validity of claims and process them for payment or denial
- Ensure that claims are processed in accordance with relevant regulations and company policies
- Identify and resolve discrepancies or issues related to claims
- Work well with others within the framework of the claims processing team.
- Have the ability to spend around 95% of your daily work time on a computer and within the claims processing software programs
We're excited about you because...
- High school diploma OR GED
- 1+ years medical and dental claims processing experience
- At least 1 year of Blue Cross/Blue Shield medical insurance claims processing experience.
- Experience working with dental inquiries, medical terminology, prescription drug protocol, Medicare, union bargained benefits and Health Reimbursement Arrangement (HRA) regulations.
- Data entry and/or typing experience, at least 40 WPM.
- Proficiency in using computer systems, databases, and other relevant software
- Strong Interpersonal, verbal and written communication skills.
- Strong analytical and organizational skills and independent decision-making skills with the ability to learn quickly and adapt to change.
- Ability to spend approximately 95% of the scheduled time on a computer according to business needs and sit for long periods of time (standing desks are provided)
- Experience with working with Googel Suite, Microsoft Office Suite, and claims processing software.
You'll love working with us because...
- We are a hard working, mission driven organization who prides ourselves on providing quality service to our members
- We are people-centric. Our team consists of employees with long tenures, and we foster engagement and appreciation with our employees
- We are humble, compassionate, and empathetic and let this guide our mission and values
- Very strong benefits package, which includes medical coverage, dental, vision, prescription drug, disability, and pension plans, and annuity plan for retirement
- Competitive salaries/hourly rates, referral and spot bonuses when applicable
- Comprehensive time-off plan including vacation, sick, and personal (PLAWA) time
- Commaborative, team oriented work environment with Hybrid schedule (following new hire training period)
- Fun and engaging culture driven by our employee committee with monthly activities
To apply:
Submit Resume & Cover Letter to
careers@lineco.org